Frequently Asked Questions
Everything you need to know about shopping with Welcia Singapore
What are your shipping rates and delivery times within Singapore?
We offer standard delivery at a flat rate of $5.00, or free shipping for orders over $60. Orders are typically processed within 1-2 business days and delivered within 3-5 working days.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 14 days of receipt, provided the items are in original condition with all tags attached. Please note that for hygiene reasons, innerwear and earrings are non-returnable.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide with specific measurements in centimeters. We recommend comparing these measurements against your own body or a similar garment you already own.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as local digital payment options including PayNow, GrabPay, and Google Pay.
Are the products sold on your site authentic?
Absolutely. Welcia Singapore prides itself on sourcing directly from official brand distributors and manufacturers to ensure 100% authenticity and high-quality standards for every garment.
Can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's portal to monitor your delivery status in real-time.